Delivery & Returns
At TorqueLine Motors, we understand that ordering performance auto parts—especially engines and transmissions—requires clarity and trust. Below you’ll find everything you need to know about shipping, delivery, and returns.
🚚 Delivery & Shipping
Order Processing
Orders are typically processed within 1–3 business days after payment confirmation.
Large or heavy items may require additional preparation time for secure packaging or crating.
Shipping Methods
We ship using trusted freight and courier carriers depending on the size and destination of your order.
Small parts: standard courier shipping
Engines, transmissions & heavy items: freight shipping
Worldwide Shipping
TorqueLine Motors offers international shipping to customers across:
United States
Europe
Canada
Australia
Other international destinations
Shipping costs and transit times vary depending on location, carrier, and item size.
Estimated Delivery Times
Domestic (USA): 5–10 business days
International: 10–21 business days (customs clearance may affect timing)
These are estimates and not guaranteed delivery dates.
Tracking Your Order
Once your order has shipped, you will receive tracking information by email.
For freight shipments, the carrier may contact you directly to schedule delivery.
Packaging & Handling
All engines, transmissions, and large components are:
Professionally packaged or crated
Secured to minimize transit damage
Shipped with care using appropriate freight services
🔄 Returns & Refunds
Return Eligibility
Eligible items may be returned within 30 days of delivery, subject to approval.
To qualify for a return:
The item must be unused and in the same condition as received
The item must not be installed, modified, or altered
Original packaging must be intact where applicable
Non-Returnable Items
Due to the nature of performance and used auto parts, the following may be non-returnable:
Engines
Transmissions
Special-order or custom items
Please review the product description or contact us before purchasing.
Return Authorization Required
All returns must be authorized before sending items back.
Unauthorized returns will not be accepted.
How to Request a Return
To request a return, contact us with:
Your order number
Reason for return
Photos (if applicable)
Once approved, you will receive return instructions.
Refunds
Approved refunds are processed after the returned item is received and inspected
Shipping and handling fees are non-refundable
Refunds are issued to the original payment method where applicable
📦 Damaged or Incorrect Items
Damaged Items
If your order arrives damaged:
Notify us within 48 hours of delivery
Provide clear photos of the damage and packaging
We will assist with the claims process as quickly as possible.
Incorrect Items
If you receive the wrong item:
Contact us immediately with photos and order details
We will work to resolve the issue promptly
📞 Need Help?
If you have questions about delivery, returns, or your order, please contact us through the Contact Us page. Our support team is here to help.
⚙️ Important Note
TorqueLine Motors specializes in used and performance auto parts. Professional installation is recommended for all engines, transmissions, and drivetrain components.