This Privacy Policy explains how TorqueLine Motors may collect, use, protect and share information when you browse our website, contact our team, create an account or place an order for automotive products.
The information we may collect depends on how you use TorqueLine Motors, whether you are browsing products, creating an account, placing an order or contacting our team.
When you contact us, create an account or place an order, we may collect information such as your name, email address, telephone number and other contact details you choose to provide.
We may collect information about products you order, quantities, order numbers, order status, customer communications and other details necessary to manage your purchase.
To arrange parcel or freight delivery, we may collect your delivery address, country, postal or ZIP code, telephone number and other information required by shipping or freight providers.
If you create an account on our website, we may process information associated with that account, including your login identifier, saved addresses, order history and account preferences.
If you contact TorqueLine Motors for product, fitment, order, return or shipping support, we may retain the information and correspondence you provide so we can respond to your enquiry.
Our website and supporting services may automatically receive limited technical information such as browser type, device information, IP address, page activity and cookie-related data.
Please do not send passwords, cryptocurrency private keys, recovery phrases or other credentials through website forms, email or customer-support messages.
TorqueLine Motors may use information collected through our website and customer communications to operate our store, process orders, provide support and maintain the security and functionality of our services.
We aim to use customer information only where it is reasonably necessary for operating our business, serving customers, fulfilling orders or meeting applicable obligations.
We may use your information to receive and manage orders, confirm transaction details, communicate about your purchase and maintain relevant order records.
Customer and delivery information may be used to prepare shipments, coordinate parcel or freight services and provide necessary delivery information to relevant logistics providers.
We may use information you provide to answer product questions, assist with compatibility enquiries, respond to order issues and provide shipping, returns or general customer support.
We may contact you using the details you provide when communication is necessary regarding an order, payment instructions, shipping, customer-support request or another transaction-related matter.
Technical and usage information may be used to operate, maintain, troubleshoot and improve website functionality, shopping features and the overall customer experience.
Information may be used where reasonably necessary to help identify suspicious activity, prevent misuse, investigate security concerns and protect our website, customers and business.
We may retain appropriate records relating to transactions, customer communications, shipping, returns and other business activities where reasonably necessary.
Information may also be processed where reasonably necessary to comply with applicable legal, regulatory, tax, accounting or other legitimate business obligations.
The information required can vary depending on the products, delivery method, destination and type of customer-support request involved.
TorqueLine Motors accepts payment by wire transfer and cryptocurrency. Certain information may be processed or retained where necessary to identify transactions, confirm payments, manage orders and maintain appropriate business records.
We may process transaction references, payment confirmation information or other details necessary to identify a payment and associate it with the correct customer order.
When payment is made by wire transfer, transaction information made available through the transfer may be used to confirm payment, reconcile the transaction and manage the related order.
Cryptocurrency payments may involve wallet addresses, transaction identifiers, network information and other blockchain transaction data needed to locate and verify a payment.
Transaction information may be compared with your order details so we can determine whether the required payment has been received and continue processing the order.
Appropriate payment and transaction records may be retained where reasonably necessary for accounting, order management, dispute handling, fraud prevention or applicable legal and business requirements.
If you contact us about a payment, we may ask for appropriate transaction details that help us locate and investigate the transaction associated with your order.
TorqueLine Motors does not need your cryptocurrency private key, wallet recovery phrase, online banking password or account login credentials to confirm an order. Never provide this information through our website, email or customer-support communications.
TorqueLine Motors takes reasonable steps designed to protect customer and business information against unauthorised access, misuse, loss, alteration or disclosure.
Security measures may include technical, administrative and operational practices appropriate to the nature of the information and services involved.
We may use reasonable technical and operational measures intended to help protect our website, customer accounts, order information and other business systems from unauthorised access or misuse.
Access to customer information should be limited where reasonably appropriate to people, systems and service providers that require the information for legitimate operational purposes.
Information may be retained for as long as reasonably necessary for the purpose for which it was collected, including order fulfilment, customer support, accounting, record keeping, security and applicable legal obligations.
Certain order, payment, shipping and communication records may need to be retained after an order has been completed where reasonably necessary for accounting, dispute resolution, fraud prevention or other legitimate requirements.
If you create an account, you should use a strong password and keep your login information confidential. Contact us if you believe your account or information may have been accessed without authorisation.
Email and online communications should not be used to send passwords, banking login credentials, cryptocurrency private keys, wallet recovery phrases or other highly sensitive authentication information.
Although reasonable safeguards may be used, no website, electronic transmission or storage system can be guaranteed to be completely secure. Customers should also take appropriate precautions when using online services.
Depending on where you live and the laws that apply, you may have certain rights or choices regarding personal information associated with your interactions with TorqueLine Motors.
Where applicable, you may be able to request information about certain personal data we hold about you and how that information is being used.
You may contact us if personal information connected with your account, order or customer communication is inaccurate or needs to be updated.
Where applicable, you may request deletion of certain personal information. Some information may still need to be retained for legitimate business, accounting, security or legal purposes.
Depending on applicable law and the circumstances, you may have the right to request that certain uses of your personal information are restricted.
Where optional communications are offered, you may be provided with a way to change your preferences or withdraw consent where applicable. Essential order and service communications may still be sent when necessary.
You can use available browser controls and, where provided, website cookie controls to manage certain cookies. Restricting essential cookies may affect some website or shopping functionality.
Contact TorqueLine Motors and clearly describe the privacy request you would like us to review.
To help protect customer information, we may request reasonable information necessary to verify that a privacy request relates to you or that you are authorised to make the request.
TorqueLine Motors supports customers and shipping requirements across multiple destinations. When an order involves international delivery, certain information may need to be processed or transferred across borders to complete the transaction and arrange delivery.
The information required for an international shipment can vary depending on the destination, carrier, freight method and applicable import or customs requirements.
If you place an order from another country or request international delivery, information connected with your order may need to be processed in countries other than the country where you are located.
Delivery information may be provided to shipping carriers, freight companies, logistics partners or related service providers involved in transporting your order to its destination.
Where required for international shipping, relevant order, customer, shipment or transaction information may be provided for customs clearance, import procedures or other applicable regulatory processes.
Some technology, hosting, communication, logistics or other service providers used in connection with our operations may process information from locations outside your country.
Privacy and data-protection requirements can differ between countries. Where applicable, information may be handled according to the legal requirements relevant to the parties and services involved.
Where personal information is transferred or processed internationally, we aim to use reasonable measures appropriate to the nature of the information, service and applicable requirements.
International carriers, freight providers, customs intermediaries or authorities may require certain shipment and recipient information before a package or freight shipment can be transported or released.
Our website, services and business operations may change over time. We may therefore update this Privacy Policy when necessary to reflect changes in our practices, services or applicable requirements.
TorqueLine Motors may revise this Privacy Policy from time to time as our website, order processes, shipping operations, service providers, technology or privacy practices evolve.
The current version of this Privacy Policy will be made available on this page.
When this policy is revised, the date shown with the policy may also be updated to help identify the current version.
We encourage customers and website visitors to review this page periodically if they want to understand our current privacy practices.
This date identifies the latest revision of the TorqueLine Motors Privacy Policy displayed on this website.
If you have questions about this Privacy Policy, the information associated with your account or order, or a privacy-related request, contact the TorqueLine Motors team.
Include enough information for us to understand your request, but never send passwords or private financial credentials.
For privacy, account, order and customer support enquiries.
Tell us whether your request concerns access, correction, deletion or another privacy matter.
If your privacy enquiry relates to an order, include the relevant order number where available.
Do not send cryptocurrency private keys, recovery phrases, banking passwords or account passwords through email or our contact form.
