Find answers about products, existing orders, shipping, payments and other TorqueLine Motors support topics. If you still need assistance, our team is available to help with your enquiry.
Choose the support topic that best matches your enquiry. Whether you're researching a component, checking an existing order or arranging delivery, you'll find the relevant information below.
Need help with an existing purchase? Find information about order references, processing and contacting our team about your order.
Looking for an engine, transmission or performance component? Learn what information to provide when requesting product or compatibility assistance.
Learn about domestic and international shipping, parcel delivery and freight arrangements for larger automotive components.
Find information about our accepted payment methods, payment instructions and what to do if you have a payment-related question.
Our team can help direct your question to the appropriate support area.
If you've already placed an order with TorqueLine Motors, our team can help with questions relating to your purchase, payment, processing or shipping arrangements.
When contacting us about an existing order, please include your order number and the email address used when the order was placed. This helps us identify the correct purchase and understand your enquiry.
Include the order reference associated with your purchase whenever possible.
Use the same email address associated with the order when contacting our support team.
Tell us which engine, transmission or component your enquiry relates to.
Provide a clear description of what you need assistance with so we can understand your request.
Never send cryptocurrency private keys, wallet recovery phrases, online banking passwords or other sensitive account credentials when contacting TorqueLine Motors.
Engines, transmissions and performance components can vary by vehicle, engine configuration and drivetrain. Providing accurate vehicle and component information helps us better understand what you're looking for.
If you're unsure about a product, contact us before ordering and include as much relevant information about your vehicle or project as possible.
Tell us the vehicle year, manufacturer and model the component is intended for.
Include the engine size, engine code or other relevant powertrain information when it is available.
Let us know whether the vehicle uses an automatic or manual transmission and any relevant drivetrain details.
If you've already found a product, send us the product name, SKU, part number or a link to the product page.
Send us your vehicle and build information before placing your order. Our team can review the details of your enquiry and help you identify relevant product information.
Compatibility can depend on vehicle specifications, modifications and the exact component involved. Product assistance does not replace professional installation, inspection or independent verification where required.
TorqueLine Motors supports domestic and international shipping for automotive engines, transmissions, components and performance parts.
Shipping arrangements depend on the product, destination, package dimensions and weight. Smaller components may be suitable for standard parcel delivery, while engines, transmissions and other heavy items may require palletised freight.
For large or international orders, contact our team with your delivery location so the appropriate shipping method can be reviewed.
Include your city, state or region, postal code and country together with the product you're interested in. This gives our team the information needed to review suitable delivery arrangements.
Request Shipping Assistance →TorqueLine Motors currently accepts payment by wire transfer and cryptocurrency. Payment instructions are provided as part of the order process when applicable.
Always review the payment information carefully before sending funds. If anything appears unclear or different from the instructions provided for your order, contact us before making payment.
Eligible orders can be paid by wire transfer using the payment details supplied for the order.
Use the payment details provided for your order.
Check the beneficiary information before sending funds.
Include your order reference when instructed.
Cryptocurrency payment may be available using the wallet information and payment instructions supplied for your order.
Verify the wallet address carefully before payment.
Use the correct cryptocurrency and network specified.
Keep the transaction reference for your records.
Follow the instructions associated with your order and contact us if you need clarification before sending payment.
Complete your order with the correct customer, product and delivery information.
Carefully review the payment instructions provided for your order before transferring funds.
Send payment using the approved wire transfer or cryptocurrency instructions for the order.
Once the required payment process is completed, the order can proceed through the applicable processing and fulfilment stages.
If payment details appear unexpected, have changed or do not match the instructions associated with your order, contact TorqueLine Motors before making the payment. Never send passwords, cryptocurrency recovery phrases or private keys to anyone.
If there is an issue with your order, contact TorqueLine Motors as soon as possible and provide the information needed for our team to review your request.
Return and refund eligibility can depend on the product, its condition, the reason for the request and the terms that applied to the original purchase.
Please review our Returns & Refunds Policy before returning any product. Items should not be sent back without first following the applicable return process.
Include the order reference associated with the purchase you are contacting us about.
Tell us which engine, transmission, part or other product your request relates to.
Clearly describe the reason for contacting us and provide relevant details about the issue.
If the issue involves damage, condition or an incorrect component, clear photographs may help us understand your request.
Contact us first so your request can be reviewed against the applicable Returns & Refunds Policy.
Contact our team with your order number and details of the issue.
The information provided can be reviewed against the applicable order terms.
If a return is applicable, follow the instructions provided for your request.
Sending a product back without the required information or applicable return instructions may delay the handling of your request. Always review the Returns & Refunds Policy and contact us first when assistance is required.
Find answers to some of the most common questions about ordering, product enquiries, payments, shipping and returns at TorqueLine Motors.
View All FAQs →Contact us with your vehicle year, make, model, engine information, drivetrain details and the product you are interested in. Providing complete information helps us better understand your enquiry.
TorqueLine Motors currently accepts wire transfer and cryptocurrency. Follow the payment instructions provided for your specific order and contact us before paying if any information is unclear.
International shipping support may be available depending on the product and destination. Heavy components such as engines and transmissions may require palletised freight arrangements.
Contact our support team and include your order number, the email address used for the purchase and a clear description of what you need help with.
Please review the applicable Returns & Refunds Policy and contact TorqueLine Motors before sending a product back. Following the correct return process helps prevent unnecessary delays.
Send us the product you are interested in together with your city, state or region, postal code and country. This gives our team the information needed to review suitable shipping arrangements.
Do not send payment if the details appear unexpected or do not match the instructions associated with your order. Contact TorqueLine Motors first so the information can be checked.
If you could not find the answer you need, send us your enquiry and include as much relevant information as possible. Our team can assist with products, existing orders, payments, shipping and general support.
