Legal Information

TERMS & CONDITIONS

These Terms & Conditions explain the rules that apply when accessing TorqueLine Motors, requesting product information, placing an order, making payment, or purchasing engines, transmissions, performance components and automotive parts through our website.

Read the Terms → Customer Help
01
Policy Terms & Conditions

Rules governing website use, purchases and transactions.

02
Payments Wire & Cryptocurrency

Payment requirements and transaction responsibilities.

03
Orders Parts & Major Components

Terms covering engines, transmissions and automotive parts.

Last Updated September 2026
Applies To Website & Orders
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Terms Overview

ACCEPTANCE & WEBSITE USE

These Terms & Conditions govern your access to and use of TorqueLine Motors, including enquiries, product information, quotations, orders, payments and purchases made through our website.

By accessing the website, submitting an enquiry or placing an order, you acknowledge that you have read, understood and agree to be bound by these Terms & Conditions.

01 Agreement

Acceptance of These Terms

Your use of TorqueLine Motors is subject to these Terms & Conditions together with any policies referenced throughout the website. If you do not agree with these terms, you should not place an order or use the website for purchasing purposes.

Additional conditions may apply to particular products, quotations, freight arrangements or transactions. Where applicable, those conditions will form part of your agreement with TorqueLine Motors.

02 Our Business

About TorqueLine Motors

TorqueLine Motors provides access to automotive products including engines, transmissions, drivetrain components, performance parts and other vehicle-related components offered through our online catalogue and enquiry channels.

Product availability, specifications, condition, compatibility and fulfilment requirements may vary between individual products and orders.

03 Website Access

Permitted Website Use

You may use this website for legitimate personal or business purposes, including browsing products, reviewing information, requesting assistance and placing genuine orders.

You are responsible for ensuring that information submitted through the website is accurate, current and complete, particularly information relating to your vehicle, delivery destination and order requirements.

04 Restrictions

Prohibited Activities

You must not misuse the website, attempt to interfere with its operation, introduce malicious software, gain unauthorised access to systems or accounts, submit fraudulent information, impersonate another person or use the website for unlawful activity.

Automated scraping, systematic extraction of website content or attempts to circumvent security or transaction controls may also be restricted.

IP
Intellectual Property

Website Content & Brand Assets

Website design, written content, graphics, branding, logos and other materials owned by or licensed to TorqueLine Motors are protected by applicable intellectual property rights. They may not be reproduced, redistributed, republished or commercially exploited without appropriate permission.

05
External Services Third-Party Links & Providers

Our website may reference manufacturers, logistics providers, blockchain networks or other third-party services. Their services and websites may be governed by their own terms and policies.

06
Website Operation Availability & Updates

We may update, modify, suspend or improve website functionality, product information and site content when reasonably necessary. Temporary interruptions may occur for maintenance, security or technical reasons.

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Important Read These Terms Before Ordering

Product-specific requirements may apply to engines, transmissions, freight shipments and other major automotive components. Customers should review the relevant product information and applicable policies before completing an order.

Product Terms

PRODUCTS, SPECIFICATIONS & FITMENT

Automotive components can differ by model year, engine code, transmission type, drivetrain, specification and market. Customers are responsible for providing accurate vehicle information before purchasing a compatibility-sensitive part.

Product descriptions and specifications are provided to help customers evaluate an item before ordering. Because engines, transmissions and related components may have multiple variants, a matching vehicle model alone does not necessarily confirm compatibility.

Ask About Fitment → Browse Products
Before Ordering

Confirm the Correct Component

Depending on the product, we may request identifying information to assist with compatibility checks.

01
Vehicle Make, Model & Year

Provide accurate vehicle identification and model-year information.

02
Identification VIN / Chassis Details

Vehicle identification information may be requested where necessary for compatibility review.

03
Component Engine or Transmission Code

Part numbers, engine codes and transmission codes can help distinguish between different component variants.

04
Configuration Drivetrain & Specification

Relevant details may include transmission type, drivetrain configuration and regional specification.

01
Information

Product Descriptions

We aim to present product descriptions, specifications and other information as accurately as reasonably possible. Minor differences may occur between website information and the supplied component where they do not materially change the product being sold.

02
Images

Product Photography

Images may be representative unless a listing specifically identifies the photographed item as the exact component being supplied. Appearance, labels, accessories, packaging and minor visual details may vary.

03
Availability

Stock & Supply

Product availability may change without notice. An item appearing on the website does not guarantee that it remains available when an order is reviewed or payment is being arranged.

04
Compatibility

Customer Fitment Responsibility

Customers must review available specifications and provide accurate vehicle information. Where uncertainty exists, contact TorqueLine Motors before ordering rather than relying solely on a vehicle name, model or photograph.

05
Components

Included Parts & Accessories

Engines, transmissions and other assemblies may be supplied with attached components visible in photographs. Unless specifically included in the product description or quotation, attached accessories should not automatically be considered part of the purchased specification.

06
Corrections

Specification Errors

If we identify a material error in a product description, specification or availability status before an order is accepted or dispatched, we may correct the information and contact the customer where the change affects the order.

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Engines & Transmissions

Compatibility Must Be Confirmed Before Installation

Do not install or modify a major component until the supplied part has been inspected and its relevant identifying details have been compared with the vehicle and the component being replaced. Installation should be carried out by a suitably qualified automotive professional.

07
Need Confirmation? Check Before You Order

If you are uncertain about an engine, transmission or part, contact us with the relevant vehicle and component details before making payment.

Contact Product Support →
Ordering Terms

ORDERS, PRICING & ACCEPTANCE

Placing an order or requesting a quotation does not automatically guarantee acceptance. Orders may be reviewed for product availability, pricing, compatibility, delivery requirements and payment verification before processing.

Customers are responsible for reviewing their order details carefully before making payment, particularly for engines, transmissions and other vehicle-specific components.

How Orders Are Processed

From Order Request to Confirmation

The exact process may vary depending on the product, destination and shipping requirements.

01
Order Submit Your Request

Select the required product or contact us with the component and vehicle information needed for your order.

02
Review Details Are Checked

Product availability, pricing, fitment information and shipping requirements may be reviewed before payment instructions are finalised.

03
Payment Payment Is Verified

Where payment is required, processing continues after the applicable wire transfer or cryptocurrency transaction has been verified.

04
Confirmation Order Is Accepted

Once the order is accepted, the customer may receive confirmation and the order can proceed toward preparation and dispatch.

01 Order Submission

Placing an Order

Customers must provide accurate contact, vehicle, product and delivery information. You should review quantities, specifications and delivery details before submitting an order or making payment.

02 Acceptance

Order Review & Approval

An automated acknowledgement, enquiry response or preliminary quotation does not necessarily constitute final acceptance. We may review an order before confirming that it can be fulfilled.

03 Pricing

Prices & Quotations

Prices may vary according to product specification, availability, destination, freight requirements and other order-specific factors. A customised quotation may therefore differ from a general website price.

04 Corrections

Pricing & Listing Errors

If a material pricing, specification or listing error is discovered before an order is accepted or dispatched, we may correct the error and contact the customer before continuing with the transaction.

05 Availability

Stock Confirmation

Website availability can change as inventory is sold, reserved or updated. Where an ordered product becomes unavailable, we may contact the customer regarding available options before proceeding.

06 Verification

Security & Order Checks

We may request reasonable information necessary to verify an order, payment or delivery arrangement where there is a legitimate security, fraud-prevention or transaction concern.

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Order Changes & Cancellations

Contact Us Before Processing or Dispatch

If you need to request a change or cancellation, contact TorqueLine Motors as soon as possible. Once an order has entered preparation, freight booking, dispatch or another irreversible stage, cancellation or modification may be restricted and may be subject to the applicable Returns & Refunds Policy.

Returns Policy →
Customer Responsibility

Review Before You Pay

01 Product Correct Component
02 Quantity Correct Order Amount
03 Delivery Correct Destination
04 Payment Correct Instructions
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Important Do Not Send Payment Using Unverified Details

Customers should use only payment instructions provided through an authorised TorqueLine Motors order or support communication. If payment information appears unexpected or has changed, contact us for verification before sending funds.

Payment Terms

PAYMENT & TRANSACTION TERMS

TorqueLine Motors currently accepts payment by wire transfer and supported cryptocurrency methods. Payment instructions may be provided as part of the applicable order or quotation process.

Customers must verify all payment information carefully before transferring funds. An order may remain pending until the applicable payment has been received and verified.

01
Accepted Payment

Wire Transfer

Wire transfer instructions may be supplied for an approved order. Customers are responsible for entering the payment details, reference information and transfer amount correctly.

Bank details must be verified before payment Transfer references should be entered accurately Bank processing times may vary
02
Accepted Payment

Cryptocurrency

Cryptocurrency payments must be sent using the wallet address, digital asset and blockchain network specified in the applicable payment instructions.

Confirm the wallet address before sending Use only the specified cryptocurrency Select the correct blockchain network
Transaction Process

How Payment Is Verified

Payment verification may differ depending on the payment method used and the transaction involved.

01
Instructions Receive Payment Details

Use the payment information supplied for your specific TorqueLine Motors order.

02
Review Verify Before Sending

Check the recipient details, amount, cryptocurrency address or network before authorising payment.

03
Transaction Complete Payment

Send the agreed amount using the approved payment method and retain your transaction record.

04
Verification Payment Confirmed

Order processing can continue once the applicable transaction has been successfully verified.

01 Payment Status

Pending Payments

An order may remain on hold while payment is pending, incomplete or awaiting verification. Dispatch does not normally begin until the required payment conditions have been satisfied.

02 Bank Charges

Transfer Fees

Banks, intermediaries or financial institutions may charge transaction fees. Unless otherwise agreed, customers should ensure the amount received is sufficient to satisfy the applicable order total.

03 Blockchain Fees

Network Charges

Cryptocurrency transactions may involve blockchain network or wallet fees. These charges are generally separate from the product or order amount and may vary according to network conditions.

04 Crypto Transactions

Blockchain Confirmations

Cryptocurrency payments may require sufficient blockchain confirmation before they are treated as received and verified. Confirmation times can vary between networks.

05 Pricing

Currency & Exchange Rates

Where conversion between currencies or cryptocurrency is required, the payable amount may be based on the applicable rate when payment instructions or a quotation are issued. Market values may change after that time.

06 Transaction Records

Proof of Payment

Customers should retain bank receipts, transaction references, cryptocurrency transaction IDs and other relevant records until their order has been completed.

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Cryptocurrency Warning

Blockchain Transactions Can Be Irreversible

Customers must carefully verify the wallet address, cryptocurrency, network and amount before sending funds. Transactions sent to an incorrect address or through an incompatible network may be irreversible and may not be recoverable by TorqueLine Motors.

Payment Security

Verify Before You Transfer

If payment instructions appear unusual, unexpected or different from information previously supplied, verify them with TorqueLine Motors before transferring funds.

01
Recipient Check Payment Details
02
Cryptocurrency Check Wallet & Network
03
Amount Confirm Order Total
04
Uncertain? Contact Us First
Important Payment Notice TorqueLine Motors Accepts Wire Transfer & Cryptocurrency

Do not send funds to payment details obtained from an unauthorised third party. If you need to confirm payment instructions for an order, contact our order support team before completing the transaction.

Verify Payment Details →
Shipping Terms

SHIPPING, FREIGHT & DELIVERY

Shipping requirements can vary significantly depending on the product, destination, size, weight and freight method involved. Engines, transmissions and other large automotive components may require specialised freight arrangements.

Customers are responsible for providing complete and accurate delivery information and for reviewing any order-specific shipping instructions supplied before dispatch.

Delivery Process

From Preparation to Final Delivery

Delivery arrangements may differ between standard parts, oversized components and international freight shipments.

01
Preparation Order Prepared

Products are prepared for shipment after the order and applicable payment requirements have been completed.

02
Freight Carrier Arranged

A suitable delivery or freight method may be selected according to product size, weight and destination.

03
Transit Shipment Dispatched

Once handed to the relevant carrier, the shipment enters transit toward the delivery destination.

04
Delivery Receive & Inspect

Customers should inspect the shipment at delivery and report visible issues as soon as reasonably possible.

01 Delivery Address

Accurate Shipping Details

Customers must provide a complete and accurate delivery address together with any information reasonably required for successful delivery. Errors may result in delays, redirection charges or delivery problems.

02 Freight

Large Components

Engines, transmissions and other heavy or oversized items may require palletised or specialised freight rather than standard parcel delivery.

03 Timing

Delivery Estimates

Any delivery timeframe provided is an estimate unless expressly confirmed otherwise. Transit times may be affected by carrier schedules, destination, customs processing, weather or other circumstances outside our direct control.

04 Carrier

Third-Party Delivery Services

We may use independent carriers, freight companies or other logistics providers to transport orders. Their own operating procedures may apply during transit and delivery.

05 Destination

International Orders

International orders may be subject to additional shipping, documentation, customs or destination-specific requirements. Availability of particular delivery services may vary by country or region.

06 Inspection

Check Your Shipment

Customers should inspect packaging and visible product condition when the shipment arrives. Any apparent damage, shortage or delivery issue should be documented promptly.

International Shipping

Customs, Duties & Import Requirements

International shipments may be subject to customs clearance, import documentation, taxes, duties, handling charges or other destination-country requirements. Unless specifically stated otherwise in the applicable order arrangement, customers are responsible for understanding requirements that may apply at the destination.

01
Customs Clearance Requirements
02
Import Destination Rules
03
Charges Possible Duties & Fees
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Freight Deliveries

Engines & Transmissions May Require Special Handling

Large automotive components may require suitable access, unloading arrangements or coordination with the freight carrier. Customers should review delivery requirements before the shipment arrives and ensure someone is available where required to receive the order.

Transit Delays

Events Outside Direct Control

Shipping can occasionally be affected by circumstances that cannot reasonably be controlled by TorqueLine Motors.

01 Carrier Operational Delays
02 Border Customs Processing
03 Transport Route Disruptions
04 Weather Severe Conditions
Delivery Problems Document Damage or Missing Items Immediately

If a shipment arrives with visible damage, missing packages or another apparent delivery issue, retain the packaging where practical and take clear photographs before moving, modifying or installing the product.

Returns & Refunds →
Returns & Refunds

RETURNS, REFUNDS & ORDER ISSUES

Return, refund, cancellation and damaged-order requests are handled according to the circumstances of the individual order and the applicable TorqueLine Motors Returns & Refunds Policy.

Customers should contact us promptly if an order arrives damaged, incomplete, incorrect or otherwise appears to have a problem that requires review.

Report an Order Issue

What to Do if Something Is Wrong

Clear documentation helps us review order-related concerns efficiently.

01
Stop Do Not Install

If a major component appears incorrect or damaged, avoid installation or modification until the issue has been reviewed.

02
Document Take Clear Photos

Photograph the product, packaging, labels and any visible damage or discrepancy.

03
Contact Report the Issue

Contact TorqueLine Motors with your order details and a clear explanation of the problem.

04
Review Await Instructions

Follow the return, inspection or resolution instructions provided after your request is reviewed.

01 Returns

Return Requests

Products should not be returned without prior communication and any applicable return instructions. Unauthorised returns may cause delays in identifying or reviewing the shipment.

02 Inspection

Returned Product Review

Returned products may be inspected to confirm identity, condition and the circumstances of the request before an appropriate resolution is determined.

03 Refunds

Refund Processing

Where a refund is approved, the amount and method of processing will depend on the order, payment method and applicable return circumstances.

04 Damage

Damaged Shipments

If an order arrives with visible shipping damage, document the packaging and affected product before installation, disposal or major movement where reasonably practical.

05 Incorrect Orders

Wrong or Missing Items

Report incorrect, missing or materially different items as soon as reasonably possible and provide photographs, labels or identifying information where requested.

06 Cancellations

Order Cancellation Requests

Cancellation requests should be made as early as possible. Once an order enters preparation, freight booking, dispatch or another irreversible stage, cancellation may be limited.

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Engines & Transmissions

Inspect Before Installation or Modification

Major components should be checked for identifying numbers, specifications, visible condition and compatibility before installation. Installing, dismantling, modifying or altering a component before reporting an apparent issue may make it more difficult to determine its original supplied condition.

Important

Return Eligibility Is Reviewed Case by Case

The existence of a return request does not automatically mean a refund or replacement has been approved. The applicable facts, product condition and order circumstances may need to be reviewed first.

01 Product Identity & Condition
02 Order Original Details
03 Evidence Photos & Records
04 Resolution Review Outcome
Return Shipping Follow the Supplied Return Instructions

Where a physical return is required, customers should follow the authorised return destination, packaging and freight instructions provided for the specific order. Do not send a large component or freight shipment to an address without confirming the return arrangement first.

Full Returns Policy Review the Returns & Refunds Policy Before Ordering

The dedicated Returns & Refunds Policy contains additional information about order issues, return requests, damaged shipments and refund handling.

View Returns Policy →
Major Components

ENGINES, TRANSMISSIONS & INSTALLATION

Engines, transmissions and other major drivetrain components require careful identification, inspection and professional installation. Compatibility should be confirmed before any component is installed, dismantled or modified.

Customers are responsible for supplying accurate vehicle and component information and for ensuring installation work is carried out by a suitably qualified automotive professional.

Before Installation

Inspect, Identify & Confirm

Major components should be checked before installation work begins.

01
Identification Confirm Part Details

Compare identifying numbers, codes and specifications with the component being replaced.

02
Inspection Check Condition

Inspect the supplied component for visible condition, transport damage and obvious discrepancies.

03
Compatibility Verify Fitment

Confirm the component is appropriate for the relevant vehicle, drivetrain and specification.

04
Installation Use a Qualified Professional

Installation should be completed using appropriate procedures, tools and technical checks.

01 Compatibility

Vehicle & Component Matching

A vehicle make, model or model year alone may not be enough to establish compatibility. Engine codes, transmission codes, drivetrain configuration, part numbers and regional specifications may also be relevant.

02 Installation

Professional Installation

Major automotive components should be installed by a person with appropriate mechanical knowledge, equipment and experience. Improper installation can cause faults or damage unrelated to the condition in which a component was supplied.

03 Preparation

Supporting Components

Installation may require inspection, replacement or servicing of supporting items such as fluids, filters, seals, gaskets, mounts, cooling components, sensors or other associated parts depending on the vehicle and installation.

04 Attached Parts

Accessories on Assemblies

Accessories or ancillary components attached to an engine, transmission or assembly should not automatically be assumed to form part of the purchased specification unless they are specifically identified as included.

05 Modifications

Do Not Alter Before Inspection

If a component appears incorrect, damaged or unsuitable, contact TorqueLine Motors before dismantling, modifying, machining, opening or otherwise materially altering the supplied component.

06 Diagnosis

Identify the Cause of a Fault

A vehicle fault following installation does not necessarily establish that the supplied component is defective. Related electrical, cooling, fuel, lubrication, drivetrain or installation issues may also require diagnosis.

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Important Installation Notice

Do Not Proceed if the Component Appears Incorrect

If identifying information, dimensions, connections, configuration or other important details do not appear to match the vehicle or original component, stop the installation process and contact TorqueLine Motors before proceeding.

Installation Responsibilities

Checks That Should Be Completed

The exact procedures depend on the vehicle and component, but appropriate inspection and preparation should take place before the vehicle is returned to service.

01 Identity Verify Component Codes
02 Condition Inspect Before Fitment
03 Preparation Service Related Items
04 Testing Check Before Road Use
Product Coverage

Order-Specific Terms May Apply

Any product-specific coverage, inspection requirements, exclusions or additional conditions that apply to a particular engine, transmission or other component should be reviewed together with the relevant product listing, quotation and order documentation.

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Do not assume that all products have identical coverage or conditions. Where specific terms are supplied for an order, those terms should be reviewed before purchase and installation.

Need Fitment Assistance? Confirm the Component Before Installation

If you are uncertain about an engine, transmission or other major component, contact TorqueLine Motors with the relevant vehicle information, component code and order details before installation begins.

Contact Product Support →
Questions About These Terms?

NEED HELP BEFORE YOU ORDER?

If you have questions about product compatibility, payment, shipping, returns, installation requirements or any part of these Terms & Conditions, contact TorqueLine Motors before placing your order or sending payment.

Contact Order Support → Visit Customer Help
01
Orders Product & Fitment Questions

Confirm vehicle details, component specifications and compatibility before ordering.

02
Payments Wire & Cryptocurrency

Verify payment instructions before transferring funds.

03
Support Shipping & Order Issues

Contact us if you need help with delivery, returns or another order-related concern.

Email order@torquelinemotors.com
Customer Support Customer Help Centre
Related Policy Returns & Refunds