Need help with a return, damaged shipment or incorrect component? Review our returns and refund information before sending any product back to TorqueLine Motors.
Engines, transmissions and automotive components can vary significantly in size, condition, application and shipping requirements. For this reason, customers should contact TorqueLine Motors before sending any product back.
Contact our support team with your order number, the product involved and a clear explanation of why you would like to request a return.
Our team may review the order, product condition, reason for return and other relevant information before providing the appropriate next steps.
If a return can proceed, we will provide the applicable instructions for returning the product. Do not ship a product back without first contacting our team.
Approved returns should be packaged appropriately for the product type. Heavy components may require secure palletisation or freight arrangements.
Returned products may be inspected after arrival to confirm their condition and whether they meet the applicable requirements for the requested return or refund.
After review, we will communicate the outcome of the request and any applicable refund, replacement or other resolution.
Engines, transmissions and other large automotive components may require specific return addresses, packaging or freight arrangements. An unauthorised shipment may create delays or additional shipping complications.
Include your order number and the product involved when contacting our team.
Email Our Team →Return eligibility depends on the product, its condition, the reason for the return and the circumstances of the original order. Contact TorqueLine Motors before arranging any return shipment.
If you believe you may need to return an item, avoid installing, modifying, disassembling or using it until you have contacted our team.
Products submitted for return should generally remain in the condition in which they were received, subject to the circumstances of the return request.
Installation, modification, disassembly, tuning, machining or other alterations may affect whether a product can be accepted for return.
Where applicable, the product should be returned with the components, accessories, documentation or other items originally supplied with it.
Products must be packaged appropriately for return transport. Engines, transmissions and other heavy components may require secure palletisation.
Provide your order number and relevant product information so our team can locate the purchase and properly review the return request.
Contact our team before dispatching a return. Approved returns may require specific shipping, freight, packaging or destination instructions.
Installing, operating, modifying or damaging a component can materially affect its condition and may affect return eligibility, except where applicable law provides otherwise.
Certain automotive products may not be suitable for standard returns once they have been installed, used, modified or specially sourced. The circumstances of each request may be reviewed individually and are subject to applicable consumer rights.
Products that have been installed, operated or used may have return restrictions because their original condition can no longer be confirmed.
Components that have been machined, tuned, welded, painted, cut, disassembled or otherwise modified after delivery may not qualify for a standard return.
Products specifically sourced, ordered or obtained for a customer's particular request may be subject to different cancellation or return conditions.
Products that have been customised, configured or prepared specifically to an agreed customer specification may have return restrictions.
Damage caused after delivery through incorrect handling, storage, installation, misuse or other customer-controlled circumstances may affect return eligibility.
A return may be affected if supplied components, accessories or other items included with the original product are missing when it is returned.
Before installing an engine, transmission, engine block or other major drivetrain component, verify that the product and application details match your requirements. If something appears incorrect, damaged or different from your order, contact TorqueLine Motors before installation or modification.
Nothing in this returns information is intended to exclude or restrict rights that cannot lawfully be excluded under applicable consumer protection laws. Your rights may vary depending on your location and the circumstances of your purchase.
Engines, transmissions, engine blocks and other major automotive components require special handling because of their size, weight, value and installation requirements. Contact TorqueLine Motors immediately if you believe there is an issue with a major component.
Confirm the product, application and visible condition before installation, modification, disassembly or disposal of any packaging.
Examine the shipment and component when it arrives. Look for visible freight damage, missing items or anything that appears inconsistent with the order.
Verify relevant vehicle, engine, transmission and drivetrain information before beginning installation. Contact us if you are uncertain about compatibility.
If there is visible damage or another concern, take clear photographs of the component, packaging, pallet and shipping condition before altering them.
If the component appears damaged, incorrect or unsuitable for the intended application, contact our team before installation or modification.
Engines, transmissions and other heavy components may require palletised freight rather than standard parcel shipping when an approved return is arranged.
Do not independently arrange return freight until you have received the applicable return instructions from TorqueLine Motors.
If you notice visible shipping damage, preserve the packaging and pallet where practical, photograph the condition and contact our team with your order information as soon as reasonably possible.
If your shipment arrives damaged, contains an incorrect product or appears to be missing an item, document the issue and contact TorqueLine Motors before installing, modifying or returning the affected component.
If you notice visible damage to a product, packaging, crate or pallet, avoid installing or modifying the component until the issue has been reviewed.
If the product received does not appear to match your order, contact us before installation, disassembly, modification or arranging a return.
If an expected component or accessory appears to be missing, check the complete shipment and packaging before contacting our support team.
Full product
Damaged area
Packaging / pallet
Product labels
Shipping label
Send your order number, a description of the issue and relevant photographs. Our team can review the information and provide the appropriate next steps.
For engines, transmissions and other freight-shipped components, visible damage should be documented as thoroughly as reasonably possible at delivery. Keep relevant packaging and shipping materials while the issue is being reviewed.
Before shipping anything back, contact TorqueLine Motors and provide the information needed for us to review your request. This is especially important for engines, transmissions and freight-shipped components.
Include your order number, product details and reason for requesting the return.
Contact Our Team →Provide your order number and identify the engine, transmission, component or other product involved in your request.
Explain the reason for your request, including whether the product is unwanted, incorrect, damaged or affected by another issue.
For damaged, incorrect or major components, photographs of the product, identifying labels, packaging and any visible issue may help us review the request.
Wait until our team has reviewed the information and provided the applicable next steps before arranging a return shipment.
If the return can proceed, follow the applicable instructions regarding the return destination, packaging and shipping or freight arrangements.
Keep relevant shipping, freight and tracking information until the returned product has been received and the request has been resolved.
Return destinations and shipping requirements can differ depending on the product and circumstances. Engines, transmissions and other heavy components may require specific freight arrangements.
Return shipping requirements can vary depending on the product, reason for return and destination. Smaller parts may be suitable for parcel shipping, while engines, transmissions and other major components may require palletised freight.
Where appropriate, smaller automotive components may be returned using a suitable tracked parcel service after return instructions have been provided.
Use secure protective packaging
Protect vulnerable component surfaces
Retain relevant tracking information
Heavy components such as engines, transmissions and engine blocks may require suitable pallets, crates or other freight arrangements to help protect the product during transportation.
Follow the provided freight instructions
Secure the component for transportation
Do not arrange freight before contacting us
International returns can involve additional shipping, customs and documentation requirements. Contact our team before arranging an international return.
Confirm the correct return destination
Follow applicable shipping requirements
Keep freight and customs documentation
Responsibility for return shipping or freight costs depends on the reason for the return, the circumstances of the order and any applicable consumer rights.
Where a return is requested for reasons unrelated to an error, defect or shipping issue, applicable return transportation costs may be the customer's responsibility.
If you believe an item was supplied incorrectly or arrived damaged, contact TorqueLine Motors before arranging or paying for return transport so the circumstances can be reviewed.
Engines, transmissions and other heavy automotive components may require a specific return destination, pallet configuration or freight arrangement. Contact TorqueLine Motors before booking transportation.
Any responsibility for return shipping, freight, customs or related costs will depend on the circumstances of the return and applicable law. Nothing in this policy is intended to limit rights that cannot lawfully be excluded.
Once an authorised return reaches the applicable return location, the product may be inspected before the final outcome is confirmed. The review helps us assess the product's condition and the circumstances of the return.
Different products and return circumstances can require different levels of inspection, particularly engines, transmissions and other major automotive components.
The authorised return is received at the applicable return location and matched with the relevant return or order information.
The returned product may be reviewed for its condition, completeness, identifying information and other details relevant to the return request.
Engines, transmissions, engine blocks and similar components may require additional assessment depending on the reason for return and condition of the product.
After the relevant review, we can determine the appropriate outcome based on the circumstances, product condition and applicable rights.
Our team will communicate the applicable outcome, which may include an approved refund or another appropriate resolution depending on the situation.
Where a refund is approved, the applicable refund value and method will be confirmed and processed according to the circumstances of the transaction.
The time required to review and resolve a return can depend on the product, shipping method, inspection requirements and payment method. We do not consider a refund approved until the return review has been completed and the applicable outcome has been confirmed.
Where appropriate, an approved refund can proceed using the applicable refund method.
Additional information may be requested where it is reasonably necessary to understand or resolve the return.
Depending on the circumstances, another appropriate resolution may be discussed instead of or alongside a refund.
A returned product may need to be received and reviewed before the applicable outcome can be confirmed. Nothing in this policy is intended to limit rights or remedies that cannot lawfully be excluded.
TorqueLine Motors accepts payment by wire transfer and cryptocurrency. Where a refund is approved, the refund method and value are confirmed based on the original transaction, the circumstances of the return and any applicable requirements.
If an approved refund relates to an order paid by wire transfer, our team may request the appropriate banking details required to complete the refund securely.
Refund details are confirmed after approval
Banking information may be required
Processing can depend on banking networks
Cryptocurrency prices can change significantly between the time an order is paid and the time a refund is approved. For this reason, an approved refund should not be assumed to equal the same number of cryptocurrency units originally sent.
The approved refund value is confirmed first
A suitable wallet address may be requested
Network conditions and fees may affect timing
Where a cryptocurrency refund is approved, the applicable refund value and method will be confirmed before payment. Cryptocurrency market movements can change the fiat value of the amount originally transferred.
TorqueLine Motors does not need access to your cryptocurrency wallet, banking password or recovery phrase to process a refund. Only provide the specific refund information requested by our team.
The method used for an approved refund can depend on the original payment method, transaction circumstances, technical availability and applicable legal requirements. Our team will confirm the appropriate process before a refund is sent.
These answers explain the general return and refund process for TorqueLine Motors orders. Because engines, transmissions, freight shipments and international orders can vary, contact our team whenever you are unsure about your specific order.
You should contact TorqueLine Motors before sending any product back. Return destinations and shipping requirements can vary, particularly for engines, transmissions and freight-shipped components.
Installation, operation, modification or disassembly can affect return eligibility. If you believe a major component is incorrect, damaged or otherwise problematic, contact us before installing or modifying it. Applicable consumer rights are not excluded by this policy.
Photograph the product, packaging, pallet or crate, shipping label and any visible damage. Keep the original shipping materials where practical and contact our team before installing the product or arranging a return.
Contact us with your order number, photographs of the component and any relevant part numbers, serial details or vehicle information. Do not install or modify the component while the issue is being reviewed.
Responsibility for return transportation can depend on the reason for the return, product, location, circumstances and applicable consumer rights. Contact us before arranging transport so we can confirm the appropriate process.
Major components may require a suitable pallet, crate or freight service. Secure transportation requirements can differ by product and destination, so do not book freight until you have received return instructions from our team.
Not necessarily. An authorised return may need to be received and reviewed before the final outcome is confirmed. The assessment can consider the condition, completeness and circumstances of the return.
Processing times can vary depending on shipping, inspection requirements, the product involved and the payment method. We avoid promising a fixed timeframe where the circumstances of the return may require additional review.
If a refund is approved for an order paid by wire transfer, our team may request the appropriate banking details required to complete the refund. Never send banking passwords or account login credentials.
Cryptocurrency prices can move between the original payment and an approved refund. The applicable refund value and method will therefore be confirmed before payment rather than automatically returning the same number of cryptocurrency units originally sent.
No. Never send TorqueLine Motors your private key, wallet seed phrase, recovery phrase or wallet password. A legitimate cryptocurrency refund does not require us to access your wallet.
Include your order number, the product involved, the reason for the return and relevant photographs where appropriate. Providing clear information can help our team understand the issue and provide suitable next steps.
Include your order number, component details and a short explanation of the issue so our team can review your request.
Nothing in these FAQs or the Returns & Refunds policy is intended to exclude or restrict rights that cannot lawfully be excluded. Applicable rights can vary depending on your location and the circumstances of the transaction.
If you have a question about return eligibility, a damaged shipment, an incorrect component, return freight or an approved refund, contact TorqueLine Motors before taking further action.
Questions about whether a product may be suitable for return.
Support when something arrives damaged, incorrect or incomplete.
Guidance for engines, transmissions and other freight-shipped components.
Help with approved wire transfer or cryptocurrency refund arrangements.
Return destinations, packaging requirements and freight arrangements can differ depending on the product and circumstances of the return.
Performance components. Straightforward support.
